Finding the puncture using a bucket of water
Posted by markwilliams on September 4th, 2008
Well the big day came and went and as expected pretty much most of Academia was on leave, well the librarians are back (I suspect The IT staff never went away given the August window for deploying new IT systems in institutions). We’ve been receiving a few calls about content access and finding the issue / problem is very similar to finding that hole in a bike puncture. Mostly, the issues are process based human ones. Such as Library tells IT they have lost access to a resource - IT thinks it may be an access management issue - shibboleth being mispronounced or something. IT then calls us - we check and find a license hasn’t been renewed. So fault finding just like pretty much everything else in the access management endeavour is a cross college activity.